Shipping Information
Contact Information:
E-mail: candysparadisecol@gmail.com
WhatsApp: 801 +1 (801) 502-1088
Section 1: Order Processing
Processing Time
Please allow 1 to 3 business days for processing and packaging of your order. During periods of high order volume, processing time may be extended up to a maximum of 6 business days.
Orders are shipped on Tuesdays and Thursdays only.
Section 2: Shipping Methods and Delivery Times
Shipping and Delivery
We primarily use USPS as our courier service. Please note that delivery times are estimates and delays may occur due to factors beyond our control.
United States: Delivery in 3 to 6 business days.
Section 3: Disclaimer of Liability and Shipping Liability
Shipment Responsibility
Candy's Paradise is not responsible for any inconvenience once the order has been delivered to the USPS, including, but not limited to:
Damaged or incomplete packages.
Incorrect addresses provided by the customer.
Packages marked as delivered but not received.
Lost or delayed packages.
For this type of situation, please file a claim directly with the USPS (USPS.com).
Important: Address Verification
Please make sure you enter your shipping address correctly at checkout.
If you entered an incorrect address and your order has not yet been shipped, please contact us immediately:
WhatsApp: +1 (801) 502-1088
E-mail: candysparadisecol@gmail.com
Please include your name, order number and correct address in the message. If the order has already been packed, we will do our best to update the address, but we do not guarantee that the change will be successful.
If the order has already been shipped, we are not responsible for any inconvenience caused by the incorrect address.
Section 4: Claims and Product Condition
Claims Assistance
To file a claim with the USPS, you will need your tracking number and proof of purchase.
If you are having difficulty filing a claim, contact us and we will help you through the process.
Product Condition During Shipment
Please note that our products are perishable and may be damaged or melt during shipping, especially in hot climates.
By making a purchase, you accept this risk. Candy's Paradise is not responsible for products that arrive melted or damaged due to shipping conditions.
We do our best to inform our customers about these possible damages through our website, social networks and videos. Please consider this information before placing your order, as we do not offer refunds or replacements for products affected by shipping.